Unlock the Power of Customer Voice

Seamlessly collect, manage and act on customer feedback across multiple touchpoints with Pluspoint.

Meet the companies we empower

EVERYTHING ABOUT SURVEYS

Capture Real-Time Customer Feedback

Visualization of a multichannel approach for collecting customer feedback tailored for a Health Clinic, showcasing how to engage patients across various platforms to improve online reputation and service quality.

Display of a feature designed to intercept and address client complaints before they escalate to negative reviews, demonstrating proactive customer satisfaction and issue resolution strategies.

Visualization demonstrating the benchmarking of different locations against their peers, using key performance indicators to identify areas of excellence and opportunities for improvement.

Collect Feedback Across Multiple Channels

Gather customer opinions effortlessly through a variety of channels. Whether it's QR codes at point-of-sale, SMS, WhatsApp or email post-purchase, our platform integrates effortlessly to make feedback collection seamless.

Protect Your Brand from Negative Reviews

Your reputation is an asset. With Pluspoint, you have the control to mitigate negative feedback before it goes public. Capture dissatisfied customers' sentiments privately, allowing for issue resolution that protects your brand's public image.

Analyze Multi-Location Performance

Data is valuable, but it's even more impactful when you can compare and contrast. Monitor performance analytics for each of your locations in real-time, enabling you to pinpoint areas for improvement or identify strong performers within your business network.

Track NPS and Segment Your Customer Base

Understand your customer's loyalty through Net Promoter Score (NPS). Our platform not only calculates your NPS but also segments your customers into Promoters, Neutrals, and Detractors. This fine-tuned analysis aids in targeted and effective follow-up strategies.

Their success, in words

Discover how we've helped companies evolve and achieve their goals.

Pluspoint has become an integral part of our strategy, elevating our average rating from 3.3 to 4.7. Their intuitive platform and exceptional service have seamlessly streamlined our online engagement, transforming how we connect with our customers and manage our online presence. It's refreshing to work with a team that truly understands the nuances of our industry and is committed to our success. Their team’s dedication to our success is evident in every interaction and result.

Vanessa do Carmo

Chief Marketing Officer

Since adopting Pluspoint six months ago, our car dealership group has seen an impressive 385% increase in Google reviews. The integration of SMS and QR code-based surveys, coupled with vigilant monitoring of online reviews, ensures we're always in tune with customer feedback. Real-time notifications have been a game-changer, allowing us to promptly address and resolve any customer concerns.

Andriy Nesterenko

CEO

Starting to work with Pluspoint was extremely important for GSC, since it allowed us to get immediate and easy access to customer feedback, guarantee prompt responses, ensure teams are focused on acting on this feedback and improving our visibility and reputation. All of these themes are of extreme importance to us and we are very happy with what we are achieving so far using Pluspoint.

Goncalo Salgado

Group Director

Within just three months of using Pluspoint, we've seen a transformative impact on our online reputation. As a result, the Google star ratings for all 12 of our locations have exceeded 4 stars. This has been a game-changer for us in terms of brand image and customer trust.

Anastasia Tiumentseva

Director of Marketing

Pluspoint supported us by organizing our Google pages, improving our customer response time and giving us a clearer understanding of what our customer's in-store experience was like.

Marianna Oliveira

Marketing Director

Sergii and his team have created a fantastic tool which I have adapted for my own business after he started using my Coworking Space. It really does give you a full overview and ownership of your reviews and feedback and makes giving a high level of customer service very easy.

Roy Gibb

Co-working owner

I was impressed to see the impact that Pluspoint has had on my salon in just one month of use. With their help, I have been able to reach 100 reviews on Google. The Pluspoint team assisted me in monitoring and responding to all of my reviews quickly and professionally.

Josep Toledano

Beauty salon owner

Pluspoint has been instrumental in enhancing the search ranking position of my restaurant. The capability to promptly address complaints and identify issues has significantly improved our customer satisfaction and drawn in new clients. I strongly recommend Pluspoint to any restaurant aiming to boost their online presence.

Manoj Lakhani

Restaurant Owner

Frequently Asked Questions

1. Why should I use surveys?

Surveys give you direct insights from your customers, helping you fine-tune your services and products. Pluspoint's platform takes it up a notch with real-time alerts and data analytics, making it easier for you to act on this valuable feedback.

2. Can I schedule recurring surveys to be sent automatically with Pluspoint?

Certainly, Pluspoint enables the automation of recurring surveys, facilitating an ongoing stream of customer feedback without requiring manual oversight.

3. Can I customize the survey questions and templates?

Absolutely. Our platform offers a flexible template builder that allows you to tailor survey questions to meet your specific needs.

4. How quickly are negative reviews flagged and we get notified?

In real-time. Pluspoint's system immediately alerts the pesrons in charge of any negative feedback, enabling as well ticketing to address customer concerns as swiftly as possible.

5. How does Pluspoint's ticketing system for feedback work?

Feedback can be automatically converted into tickets and assigned to the responsible person or department. Pluspoint ensures timely and efficient issue resolution.

6. Is multi-language support available for Pluspoint's surveys?

Yes, Pluspoint allows you to create surveys in multiple languages, catering to a diverse customer base and ensuring global reach.

7. Does Pluspoint's surveys support API integration?

Yes, our platform offers API integration capabilities that allow for seamless data syncing with popular CRMs and analytics tools, giving you a consolidated view of your customer interactions.

8. How secure is the customer data collected through Pluspoint's surveys?

Pluspoint prioritizes data security. All collected data is encrypted and stored in compliance with GDPR, CCPA, and ISO 27001 standards, among other global privacy and security regulations.

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