Unify your customer conversations with an omni-channel inbox

Streamline interactions across multiple platforms for seamless customer communication and higher conversions.

Meet the companies we empower

EVERYTHING ABOUT INBOX

Streamline customer communications

Graphic representation of the Inbox feature of Pluspoint. Combine the messages from all channels, such as Instagram and Facebook, into a single inbox.

Display of a conversation in the omni-channel inbox feature with a client looking to make an appointment.

Visualization of the AI's capability to respond to inbox messages.

Visualization of performance metrics for each agent, including response time, number of open conversations, and response rate, to monitor and improve customer service efficiency.

Combine the messages from all channels into a single inbox

No more juggling different channels. Manage all communications effortlessly from one centralized dashboard.

Maximize conversions by interacting with website visitors

Drive users to take action right when they’re most engaged. Offer assistance and interact with them through our live-chat feature.

Leverage AI for brand consistency and efficiency

Utilize AI-powered tools to maintain a consistent brand voice across all communications and improve operational efficiency. Automate routine tasks and offer quick, consistent responses, ensuring that your customer experience remains uniformly excellent.

Monitor agent performance through analytics

Maintain a high standard of customer service by tracking agent performance with complete analytics. Identify issues, measure response times, and evaluate overall efficiency to continuously optimize your operations.

Their success is our success

Discover how we've helped companies evolve and achieve their goals.

Pluspoint has become an integral part of our strategy, elevating our average rating from 3.3 to 4.7. Their intuitive platform and exceptional service have seamlessly streamlined our online engagement, transforming how we connect with our customers and manage our online presence. It's refreshing to work with a team that truly understands the nuances of our industry and is committed to our success. Their team’s dedication to our success is evident in every interaction and result.

Vanessa do Carmo

Chief Marketing Officer

Since adopting Pluspoint six months ago, our car dealership group has seen an impressive 385% increase in Google reviews. The integration of SMS and QR code-based surveys, coupled with vigilant monitoring of online reviews, ensures we're always in tune with customer feedback. Real-time notifications have been a game-changer, allowing us to promptly address and resolve any customer concerns.

Andriy Nesterenko

CEO

Starting to work with Pluspoint was extremely important for GSC, since it allowed us to get immediate and easy access to customer feedback, guarantee prompt responses, ensure teams are focused on acting on this feedback and improving our visibility and reputation. All of these themes are of extreme importance to us and we are very happy with what we are achieving so far using Pluspoint.

Goncalo Salgado

Group Director

Within just three months of using Pluspoint, we've seen a transformative impact on our online reputation. As a result, the Google star ratings for all 12 of our locations have exceeded 4 stars. This has been a game-changer for us in terms of brand image and customer trust.

Anastasia Tiumentseva

Director of Marketing

Pluspoint supported us by organizing our Google pages, improving our customer response time and giving us a clearer understanding of what our customer's in-store experience was like.

Marianna Oliveira

Marketing Director

Sergii and his team have created a fantastic tool which I have adapted for my own business after he started using my Coworking Space. It really does give you a full overview and ownership of your reviews and feedback and makes giving a high level of customer service very easy.

Roy Gibb

Co-working owner

I was impressed to see the impact that Pluspoint has had on my salon in just one month of use. With their help, I have been able to reach 100 reviews on Google. The Pluspoint team assisted me in monitoring and responding to all of my reviews quickly and professionally.

Josep Toledano

Beauty salon owner

Pluspoint has been instrumental in enhancing the search ranking position of my restaurant. The capability to promptly address complaints and identify issues has significantly improved our customer satisfaction and drawn in new clients. I strongly recommend Pluspoint to any restaurant aiming to boost their online presence.

Manoj Lakhani

Restaurant Owner

Frequently Asked Questions

1. How does an omni-channel Inbox contribute to business growth?

An omni-channel Inbox elevates customer experience through streamlined interactions and also fuels lead generation and conversion. By consolidating communications in one hub, it positions your team for greater success in turning prospects into loyal customers

2. What makes Pluspoint's Omni-Channel Inbox unique?

Pluspoint's Inbox offers an integrated platform that consolidates all customer messages from multiple channels, like Google Business Chat, Facebook, Instagram, and WhatsApp into single hub for streamlined conversation management.

3. Can I assign customer conversations to specific team members?

Absolutely, you can assign inquiries to the appropriate staff, ensuring personalized and timely support.

4. How can I manage negative feedback with Pluspoint's Inbox solution?

The platform includes a live chat feature which you can use to immediately address areas of concern in a personalized, one-on-one interaction, effectively turning negative feedback into positive experiences.

5. Will the Pluspoint's live chat slow down my website?

No, Pluspoint's live chat is designed to be lightweight and efficient, minimizing any impact on your website's loading time. Our plug-and-play feature integrates seamlessly, ensuring that user experience remains smooth while offering real-time customer support.

6. Can the Inbox handle high-volume traffic?

Absolutely. The Inbox is built to scale, accommodating both small/ medium businesses and large franchises, capable of efficiently handling high volumes of customer inquiries.

7. Can I customize the appearance of the live chat widget to match my brand?

Yes, Pluspoint's live chat widget is fully customizable. You can easily align its design elements - such as colors, fonts, and logos—with your brand identity to maintain a cohesive user experience across your website.

8. What kind of analytics are available for Inbox solution?

The platform provides comprehensive analytics including response rates, resolution rates, and channel breakdowns. These metrics offer actionable insights into customer behavior and team performance, enabling you to make data-driven decisions

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