Transform Data into
‍Business Advantage

Gain actionable insights into customer behavior, satisfaction metrics, and key performance indicators across all your locations.

Meet the companies we empower

EVERYTHING ABOUT ANALYTICS

Data-Driven Insights for Growth

Visualization with three charts comparing performance metrics across three different locations.

Visualization of keywords and sentiment analysis from customer reviews.

Preview of the analytics report feature, illustrating detailed performance metrics and insights for informed decision-making and strategy refinement.

Comprehensive Overview of Your Entire Group

Access a holistic view of your multi-location business through a single, intuitive dashboard. Gain a bird's-eye view of performance metrics that help you make informed decisions.

Understand Customer Feedback with NPS Scoring

Tap into customer loyalty and satisfaction by utilizing Net Promoter Score (NPS) metrics. Gauge customer satisfaction and loyalty, allowing you to tailor your service and offerings more effectively.

Gain Insights Through Sentiment and Keyword Analysis

Go beyond surface-level metrics. Use advanced sentiment and keyword analytics to dive into customer feedback and get nuanced insights for enhancing your brand experience.

Receive Monthly or Weekly Reports

Stay updated without getting overwhelmed. Choose from weekly or monthly reporting options to receive curated insights, keeping you informed and agile in your decision-making process.

Their success, in words

Discover how we've helped companies evolve and achieve their goals.

Pluspoint has become an integral part of our strategy, elevating our average rating from 3.3 to 4.7. Their intuitive platform and exceptional service have seamlessly streamlined our online engagement, transforming how we connect with our customers and manage our online presence. It's refreshing to work with a team that truly understands the nuances of our industry and is committed to our success. Their team’s dedication to our success is evident in every interaction and result.

Vanessa do Carmo

Chief Marketing Officer

Since adopting Pluspoint six months ago, our car dealership group has seen an impressive 385% increase in Google reviews. The integration of SMS and QR code-based surveys, coupled with vigilant monitoring of online reviews, ensures we're always in tune with customer feedback. Real-time notifications have been a game-changer, allowing us to promptly address and resolve any customer concerns.

Andriy Nesterenko

CEO

Starting to work with Pluspoint was extremely important for GSC, since it allowed us to get immediate and easy access to customer feedback, guarantee prompt responses, ensure teams are focused on acting on this feedback and improving our visibility and reputation. All of these themes are of extreme importance to us and we are very happy with what we are achieving so far using Pluspoint.

Goncalo Salgado

Group Director

Within just three months of using Pluspoint, we've seen a transformative impact on our online reputation. As a result, the Google star ratings for all 12 of our locations have exceeded 4 stars. This has been a game-changer for us in terms of brand image and customer trust.

Anastasia Tiumentseva

Director of Marketing

Pluspoint supported us by organizing our Google pages, improving our customer response time and giving us a clearer understanding of what our customer's in-store experience was like.

Marianna Oliveira

Marketing Director

Sergii and his team have created a fantastic tool which I have adapted for my own business after he started using my Coworking Space. It really does give you a full overview and ownership of your reviews and feedback and makes giving a high level of customer service very easy.

Roy Gibb

Co-working owner

I was impressed to see the impact that Pluspoint has had on my salon in just one month of use. With their help, I have been able to reach 100 reviews on Google. The Pluspoint team assisted me in monitoring and responding to all of my reviews quickly and professionally.

Josep Toledano

Beauty salon owner

Pluspoint has been instrumental in enhancing the search ranking position of my restaurant. The capability to promptly address complaints and identify issues has significantly improved our customer satisfaction and drawn in new clients. I strongly recommend Pluspoint to any restaurant aiming to boost their online presence.

Manoj Lakhani

Restaurant Owner

Frequently Asked Questions

1. What are Pluspoint's Analytics and how can it benefit my business?

Pluspoint's Analytics provides a comprehensive data-driven view into customer behavior and business performance. By focusing on specific metrics, it helps you optimize various aspects of your business, especially if you're managing multiple locations.

2. Can Analytics be customized to focus on individual locations within my business?

Absolutely, you can drill down into data by location, providing a more tailored spectrum of information to make informed decisions.

3. How does the Reviews Analysis work?

The Reviews Analysis feature aggregates and analyses customer reviews from various platforms. It provides insights into sentiment trends, brand perception, and more, allowing to take action where needed.

4. What kind of data can I expect from NPS Scoring and Surveys Analysis?

This feature allows you to analyze NPS scorings, survey responses, and even location-specific data like average ratings and response counts.

5. Is the Keyword Tracking feature real-time?

Yes, the Keyword Tracking feature with Sentiment Analysis offers real-time insights to keep your finger on the pulse of customer opinions and brand perception.

6. What does Conversations Analysis offer?

This feature tracks metrics like response times, resolution rates, and conversation trends, ensuring you maintain high-quality customer interactions across channels.

7. Is the data secured?

Security is a top priority. All data is encrypted and stored in secure servers, ensuring your information is safe.

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