Long-term success in hospitality takes more than just collecting customer feedback—it’s about managing communication effectively, building a strong online presence, and staying on top of your reputation. This is especially true when you're overseeing multiple locations.
With features accessible through myHotel login, ReviewPro login, and Pluspoint login, these platforms offer solutions to streamline operations and enhance guest experiences. But how do you decide which one fits your needs? Each platform brings something unique to the table. In this guide, we’ll break down their capabilities and help you choose the best solution.
1. Listings Management
ReviewPro Listings
ReviewPro lacks a listings management feature, limiting its effectiveness for businesses that need consistent information across platforms.
Rating: (0/5)
myHotel Listings
myHotel does not include a listings management feature. However, it offers robust tools for analyzing and comparing your hotel's online reputation with competitors. These include monitoring your hotel's rankings on OTAs, benchmarking reviews and ratings, and assessing cumulative annual reviews. Additionally, it provides insights into your property's positioning and the pricing strategies of competitors.
Rating: ⭐⭐ (2/5)
Pluspoint Listings
Pluspoint makes it easy to manage your listings from one central dashboard. It ensures your business details stay accurate and up-to-date across all platforms, so customers always get the right information. You can handle listings across multiple directories, keep contact details and hours consistent, and build trust with your audience. Bulk updates save time, and AI tools take it a step further by creating business descriptions that boost local SEO, improving search rankings and visibility.
Rating: ⭐⭐⭐⭐⭐ (5/5)
2. Review Management
ReviewPro Reviews
ReviewPro’s review management platform helps businesses enhance their online reputation and streamline guest feedback handling. The Global Review Index™ (GRI™) aggregates reviews from 140 sites in 45 languages, providing a comprehensive reputation score for performance benchmarking. It features a centralized dashboard for easy management and direct response integration with platforms like Google and TripAdvisor, improving response rates by up to 40%. The Case Management system allows businesses to track and manage guest issues efficiently, with automation to escalate unresolved cases, ensuring timely follow-ups. Additionally, customizable workflows and a mobile app enhance team efficiency, driving operational excellence and improving reputation management.
Rating: ⭐⭐⭐⭐⭐ (5/5)
myHotel Reviews
You can monitor your hotel's online reputation by collecting reviews from major platforms like Google, TripAdvisor, and Facebook in one place. The system provides alerts for new reviews, allowing you to respond promptly. With customizable workflows, you can prioritize incidents, track activities, and keep everyone informed to optimize your hotel’s operations. After integrating your accounts, you can reply to reviews, with the ability to use AI-generated responses that can be edited before publishing.
Rating: ⭐⭐⭐⭐⭐ (5/5)
Pluspoint Reviews
This platform makes managing reviews a breeze with real-time notifications that alert you as soon as new feedback comes in, so you can respond quickly. It also leverages AI-powered tools to help translate reviews and craft thoughtful responses, improving communication with customers. The sentiment analysis feature sorts customers into categories like neutrals, advocates, and detractors, helping you manage relationships more effectively. Plus, with customizable response templates and auto-reply options, you can save time and keep responses consistent. The platform even identifies the authors of reviews, giving you the opportunity to follow up with personalized campaigns.
Rating:⭐⭐⭐⭐⭐ (5/5)
3. Social Posting
ReviewPro Social Media Management
ReviewPro doesn’t offer social posting tools but focuses on review management and messaging solutions. Businesses looking for social media management will need to consider other platforms.
Rating: (0/5)
myHotel Social Media Management
myHotel is great for managing your hotel’s online reputation, but it doesn't really offer comprehensive social media management tools.
Rating: (0/5)
Pluspoint Social Media Management
Pluspoint uses AI to create content that perfectly aligns with your brand’s voice, and it can even translate captions into any language. The platform makes content scheduling a breeze, letting users plan and post in advance, whether it’s for specific locations, groups, or social channels like Google, Facebook, and Instagram. Pluspoint also offers dynamic video and carousel posting, enabling you to share up to 10 images or videos at once, which helps to tell a richer story and engage your audience more effectively. The only catch is that its social channel options are limited to Facebook, Instagram, and Google Business—but for most local businesses, that’s likely more than enough.
Rating: ⭐⭐⭐⭐ (4/5)
3. Surveys
ReviewPro Surveys
ReviewPro's Guest Surveys enable you to gather valuable feedback directly from guests through fully customizable surveys, collectable during or after a stay on any device. Additionally, AI-driven sentiment analysis helps uncover insights from guest comments, and you can benchmark your Net Promoter Score (NPS) against competitors. However, it's important to note that while these surveys provide in-depth insights into guest experiences, they do not directly contribute to generating more positive reviews on public review platforms.
Rating: ⭐⭐⭐⭐ (4/5)
myHotel Surveys
With customizable survey invitations, you can easily collect insights through QR codes or open links. The platform allows you to measure the guest experience in real-time through in-stay surveys, detecting any dissatisfaction and enabling quick action to improve the guest's experience. Post-stay surveys let you evaluate overall satisfaction and loyalty, helping you track your Net Promoter Score (NPS) and compare your hotel's performance with industry standards. However, it's important to highlight that while these surveys are invaluable for improving guest experiences and operational insights, they do not directly result in generating more positive reviews on public review platforms.
Rating: ⭐⭐⭐⭐ (4/5)
Pluspoint Surveys
Pluspoint’s Surveys feature allows businesses to efficiently gather customer feedback across multiple touchpoints such as in-store QR codes, SMS, WhatsApp, or post-purchase emails. Once feedback is collected, the platform helps businesses manage and protect their reputation by privately addressing any negative responses before they can become public. Pluspoint surveys are integrated with reviews, enabling businesses to see which clients left reviews on Google and set up follow-up messages to express gratitude. In the post-survey phase, multilocation businesses can use detailed insights, such as Net Promoter Score (NPS), to segment customers into categories like Promoters, Neutrals, and Detractors.
Rating: ⭐⭐⭐⭐⭐ (5/5)
4. Messaging and Customer Engagement
ReviewPro Messaging
ReviewPro offers a comprehensive suite of messaging tools designed to enhance guest communication throughout their stay. With AI-powered chatbots, the platform automates responses to up to 80% of common hotel-related inquiries. ReviewPro also integrates with a variety of messaging channels, including WhatsApp, SMS, WeChat, and Instagram, all managed from a single inbox.
Rating: ⭐⭐⭐⭐⭐ (5/5)
myHotel Messaging
myHotel doesn't have a dedicated Inbox feature, making it harder to manage and respond to customer reviews efficiently.
Rating: (0/5)
Pluspoint Messaging
Pluspoint makes it easy for businesses to connect with customers through SMS and email, allowing them to send review requests, appointment reminders, and follow-up messages. The platform includes an inbox analytics feature that tracks important metrics like response times and agent performance. Pluspoint supports various communication channels, including SMS, email, and social media, while its clear separation of features for social posting and review management helps keep everything organized.
Rating: ⭐⭐⭐⭐⭐ (5/5)
5. Campaigns Management
ReviewPro Guest Communications
ReviewPro allows businesses to communicate proactively with guests before, during, and after their stay, providing timely information or offers. The platform uses AI-driven automation to scale messaging across multiple channels. With data insights, you can track performance and optimize communication strategies, ensuring your approach aligns with your operational goals.
Rating: ⭐⭐⭐ (3/5)
myHotel
myHotel doesn't offer specific campaign management features, such as tools for creating or tracking guest communication campaigns.
Rating: (0/5)
Pluspoint Campaigns
Pluspoint offers a robust campaigns feature designed to enhance customer engagement through automated, personalized messaging across multiple channels, including SMS, email, and WhatsApp. This feature allows businesses to segment their customer base based on behaviors, preferences, and loyalty, enabling targeted marketing strategies. Pluspoint’s automated follow-up and upsell campaigns foster long-term relationships and encourage repeat business. The ability to run unique campaigns for limited-time offers ensures that businesses can share timely information with their audience effectively.
Rating: ⭐⭐⭐⭐⭐ (5/5)
6. Pricing
ReviewPro Pricing
ReviewPro’s pricing is customized and quote-based, depending on business needs. Businesses with multiple locations may incur higher costs as pricing scales with the number of properties and required functionalities. This flexibility benefits large businesses but could be costly for smaller ones. For precise pricing, businesses must request a tailored quote.
Rating: ⭐⭐ (2/5)
myHotel Pricing
myHotel offers a customized pricing model, based on the needs of each property. The platform's pricing scales according to the number of locations and the features selected. This tailored approach makes it suitable for hotels of various sizes, but businesses with multiple locations may see higher costs as they scale their use of the platform. For exact pricing details, businesses must reach out directly to myHotel for a personalized quote.
Rating: ⭐⭐ (2/5)
Pluspoint Pricing
Pluspoint stands out with its affordable pricing structure. Plans start at just $39 per location per month for the Starter plan, and $69 per location per month for the Professional plan. This clear pricing model makes Pluspoint a great choice for businesses of all sizes, especially those with tight budgets or smaller operations. The best part? There's no need for a custom quote—everything is upfront and easy to understand, so you know exactly what you're paying for. This transparency sets Pluspoint apart from other options such as ReviewPro and myHotel.
Rating: ⭐⭐⭐⭐⭐ (5/5)
Feature Comparison Table: ReviewPro vs. myHotel vs. Pluspoint
Which Reputation Management Software Suits You Best?
The right review management and guest experience platform can make or break a business’s ability to thrive. ReviewPro, myHotel, and Pluspoint each bring unique strengths to the table. Selecting the ideal platform comes down to your specific needs—whether you prioritize affordability, advanced analytics, or tools that cater to multi-location businesses.
ReviewPro and myHotel offer powerful features for niche needs, such as deep reputation insights and real-time guest feedback management. But, ultimately, Pluspoint stands out for its affordability and all-in-one solution, making it particularly appealing for businesses of all sizes, especially those seeking a transparent pricing model. By carefully evaluating your priorities—be it customer engagement, pricing, or operational efficiency—you can invest in the platform that aligns best with your business goals, ensuring long-term success in a competitive market.
